Frequently Asked Questions

Products

äKwä is a ritual skincare system rooted in the ancient Korean water approach. Ordinary water in each formula is replaced with Korean fermented green tea water and combined with other specialty waters, traditionally fermented extracts, and best-in-class, plant-derived ingredients blended into formulas that invite your skin to glow. äKwä is dedicated to the belief that skin health and beauty come first and that the skin is delicate and needs ritual-level attention.

The appearance of your skin is largely dependent on your ability to quench its ongoing thirst. The art of maintaining and replenishing moisture is how we approached formulation, which combines a variety of specialty water sources and ferments to help bring skin back to its beginning. The ancient Korean technique of fermentation harnesses ingredients like green tea water into potent and powerful solutions that promote younger-looking skin and enliven the skin’s surface environment. And it’s not only about the ingredients. The power is in the process.

äKwä skincare offers you the ritual Korean skincare experience through a compressed program that helps bring your skin to what Koreans call “chok chok”—a dewy complexion that literally glows with luminosity—within your hectic lifestyle.

Yes! None of the äKwä skin care products is tested on animals.

Yes! All äKwä formulas are paraben-free.

All äKwä formulas, except for Glacier Glow Four-Way Toner, feature all-natural fragrances. Glacier Glow is fragrance-free.

Lava Pure is a ritual step and should be used one to two times per week.

As the second ritual step in the äKwä skincare line, Royal Bath should be used one to two times per week.

Yes! Glacier Glow Four-Way Toner is the perfect way to prepare your skin for additional cleansing and moisture, prime your skin for cosmetics, and set your makeup look. Plus, it’s a great way to mist your skin any time of the day. This helps your skin glow like a glistening glacier on a sapphire sea.

Most äKwä skincare formulas are vegan. Royal Bath Sheet Mask contains the only non-vegan formula.

Shipping

All cost is calculated at checkout and it will depend on your location.  Expect to see a Standard Shipping cost range from $7 to $10 (depending on the products). 
  • All standard orders are read, packed and shipped within 2-3 days from the day it's placed. Once in transit our customers should expect to receive the products in an additional 4-5 days.
  • We also have Next Day shipping available. NOTE: Next Day orders placed on Friday after 2:00PM EST will be shipped the next business day.

Yes, we do Next day deliveries via UPS.  Expect to see shipping costs approx. between $30 and $40 depending on the product.  NOTE: Next Day orders placed on Friday after 2:00PM EST will be shipped the next business day.

Yes.  All orders over $99 ship free!
Sorry, currently we only ship to the 48 contiguous states of the USA.  Please check back in the future.

Returns and Refunds

If your product is damaged or you are not satisfied you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping cost.  Akwaderma.com is not responsible for incorrect selections of products or quantity; always double check before placing your order. 

If you need to return or exchange an item, send us an email to refunds@akwaderma.com and send your item to the return address bellow:

AKWADERMA.COM

P.O. Box 391

Murphy, NC  28906

It depends.  Be aware you will be responsible for paying shipping costs for returning your item if you order the wrong product or the wrong quantity. However, if  the return was caused by an akwaderma.com mistake or our carriers we will take full responsibility.

It will be your choice.  We can electronically credit back your card or give you a discount code for your next purchase.

Your refund will be processed and a credit will be applied to your credit card or original method of payment within 5 business days from the day of your request.  If product was shipped to you the refund will be processed within 10 business days from the day we receive back any unopened boxes.  See the 'Returns' section for more details.