Frequently Asked Questions

Products

äKwä is a ritual skincare system rooted in the ancient Korean water approach. Ordinary water in each formula is replaced with Korean fermented green tea water and combined with other specialty waters, traditionally fermented extracts, and best-in-class, plant-derived ingredients blended into formulas that invite your skin to glow. äKwä is dedicated to the belief that skin health and beauty come first and that the skin is delicate and needs ritual-level attention.

The appearance of your skin is largely dependent on your ability to quench its ongoing thirst. The art of maintaining and replenishing moisture is how we approached formulation, which combines a variety of specialty water sources and ferments to help bring skin back to its beginning. The ancient Korean technique of fermentation harnesses ingredients like green tea water into potent and powerful solutions that promote younger-looking skin and enliven the skin’s surface environment. And it’s not only about the ingredients. The power is in the process.

äKwä skincare offers you the ritual Korean skincare experience through a compressed program that helps bring your skin to what Koreans call “chok chok”—a dewy complexion that literally glows with luminosity—within your hectic lifestyle.

Yes! None of the äKwä skin care products is tested on animals.

Yes! All äKwä formulas are paraben-free.

All äKwä formulas, except for Glacier Glow Four-Way Toner, feature all-natural fragrances. Glacier Glow is fragrance-free.

Lava Pure is a ritual step and should be used one to two times per week.

As the second ritual step in the äKwä skincare line, Royal Bath should be used one to two times per week.

Yes! Glacier Glow Four-Way Toner is the perfect way to prepare your skin for additional cleansing and moisture, prime your skin for cosmetics, and set your makeup look. Plus, it’s a great way to mist your skin any time of the day. This helps your skin glow like a glistening glacier on a sapphire sea.

Most äKwä skincare formulas are vegan. Royal Bath Sheet Mask contains the only non-vegan formula.

Our digestive system is designed to absorb nutrients, which are essential for the proper balance of every cell in our body.  When our digestive system is not working well skin cells on our face could suffer from lack of nutrients which are vital for a healthy skin.  On top of this our immune system is linked to our digestive system.  If our digestive system is clogged we may not be processing toxins properly which may create skin diseases, or leave our skin more vulnerable to the environment.  A detox (twice a year) and beneficial bacteria helping our digestive system will eventually benefit our skin.

Although we only use natural ingredients, some products may contain: milk, soy, egg, fish, tree nuts or bee pollen.  Some of our products have gelatin capsules and others vegetable capsules.  Please look for image with nutrition facts when available on the product page.

Transfer factors are nature’s immune wisdom, helping your body recognize, respond to, and remember potential health threats.  It is not a vitamin nor a supplement; it is a molecule.  This molecule extracted from natural sources may help our body increase it's immune system defense by over 437%, helping our whole body to be more balanced and healthy.  This molecule was patented by 4Life® and used in a wide variety of products since it can be used both topical or ingested.

Collagen is a vital structural protein in the human body. Often referred to as the “glue” that holds your body together, collagen is present in connective tissue throughout your body, including the skin. Collagen is made of three amino acid strands wound together that form a triple-helix. These triple-helixes form collagen fibers, which are the main component of connective tissue in your body.  When you’re young and still developing, your body produces enough collagen to support your needs. Over time, collagen production declines and your body begins breaking down, making supplementation very important.

Shop our Collage >>

Shipping

All cost is calculated at checkout and it will depend on your location.  Expect to see a Standard Shipping cost range from $7 to $19 (depending on the products). 

  • All standard orders are read, packed and shipped within 2-3 days from the day placed. Once in transit our customers should expect to receive them in an additional 5-7 days.
  • We also have Next Day shipping available.

Yes, we do Next day deliveries via UPS.  Expect to see shipping costs approx. between $30 and $45 depending on the product.

Yes.  All orders over $60 ship free!

Sorry, currently we only ship to the 48 contiguous states of the USA.  Please check back in the future.

Returns and Refunds

If your product is damaged or you are not satisfied you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping cost.  Akwaderma.com is not responsible for incorrect selections of products or quantity; always double check before placing your order. 

If you need to return or exchange an item, send us an email to refunds@akwaderma.com and send your item to the return address bellow:

AKWADERMA.COM

8611 Concord Mills Blvd.  Suite 315

Concord, NC, USA  28027 

This will be your choice.  We can electronically credit back your card or give you a discount code for your next purchase.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. 

VIP Program

First send an email to vip@akwaderma.com and our customer service team will contact you with more information.  Once you sign up you get a personal link to your discount portal.